Please notify us of changes by phone, if no answer leave a voicemail so that we can have a time stamp for you. Even if you cancel through the app, it is still recommended that you call.
RESCHEDULED APPOINTMENTS ARE CONSIDERED A CANCELLATION
As we sympathize and understand all situations that may arise unexpectedly keeping you from attending your appointment with us, such as any type of illness, death in family, car trouble/wrecks, childcare issues, forgot about appointment, thought appointment was scheduled a different date, etc... ALL cancellations/reschedules for whatever reason MUST be made 24 hours BEFORE the beginning of your appointment time (not 5 minutes, 20 minutes, etc... after the 24 hours cut off) or it will result in fees starting at $25 according to the number of services you've scheduled. Please DO NOT come in sick just to avoid paying the cancellation fees. If you come to your appointment sick, and are sent home, you will be charged your scheduled service price. OUR SYSTEM AUTOMATICALLY CALCULATES AND CHARGES THE FEES ACCORDINGLY. Please also understand that this is a business and late cancellations/reschedules/coming in sick affects not only the business, but the service providers and other clients as well.
(SINGLE SERVICE) CANCELLATION FEE This $25 fee is charged to you when you do not give the proper notice required. Your card that is held on file will be charged the amount. (EQUALS TO 1 HOURS OR LESS OF BEING BLOCKED FOR YOUR TIME/APPOINTMENTS)
(MULTIPLE SERVICES) CANCELLATION FEE The fee starts at $25 per block that is charged to you when you do not give the proper notice required. Your card that is held on file will be charged the amount. (EQUALS TO 1 1/2 HOURS OR MORE BEING BLOCKED FOR YOUR TIME/APPOINTMENTS)
We make every attempt to make sure you are aware of your upcoming appointment(s) via email and text message. If you fail to notify us of your cancellation/reschedule in advance with you making no contact to us/do not show up for your scheduled appointment (NO SHOW), you will be charged 100% of the original service fee, to your credit card on file (even if you have a groupon, gift certificate, or scheduled for a special discounted price). Should your credit card on file be declined, we will be unable to reschedule you & invoice you the fees to be paid immediately. **PLEASE NOTE THAT ANYTIME AFTER YOUR APPOINTMENT HAS STARTED AND WE HAVE NOT HEARD FROM YOU BY PHONE OR VOICEMAIL, WE WILL CONTACT YOU AFTER YOUR APPOINTMENT HAS STARTED AND EVEN IF WE SPEAK WITH YOU AT THAT POINT, THAT IS STILL CONSIDERED A NO SHOW!!**
Clients who NO SHOW two (2) times in a row or within two (2) months of the last NO SHOW, Willow Tree Body and Skin Care will no longer place you on the schedule and terminate the client/business relationship. We recognize the time of our clients and service providers is valuable and the reason for implementing this policy. When you miss an appointment with us, we not only lose your business, we also lose the business of other potential clients who could have scheduled in for the same time. Additionally, we are also obligated to compensate our service providers for their time as well as making up for lost revenue.
Late arrivals: depending on services scheduled, we may be able to provide your service in the remaining time of your scheduled appointment, please note that you will still pay the full charge but may not receive the full service.
If for any personal reason one of our service providers have to cancel your appointment, ONLY if it's less than 24 hours or same day and there is no other provider that can accommodate your scheduled service, you will receive 100 points to use towards a future service. This does not apply for inclement weather, on those rare occasions if we have to close you will only receive 25 points.