A valid credit card will still be required to book your appointment in the case of less than 24 hour notice or no show. Please complete all the electronic forms that you will receive in order to retain your appointment with us.
- Groupon Vouchers that are lost or stolen cannot be replaced by Willow Tree Body and Skin Care. You must contact Groupon.
- Groupon Vouchers that have expired after purchase, can still be redeemed but will be subjected to an additional $35.00 service charge.
- Refund Request for unused Groupon, must be made through Groupon, NOT Willow Tree Body and Skin Care.
- Add on features that are not included in the original groupon voucher purchase, that you requested to be added on are subject to additional fees at checkout for you to pay the difference.
- We only allow the use of one Groupon Voucher per Groupon deal offered. This is considered an introductory price and introduction to our establishment. If you repurchased the same deal, limited one time only, we will accept the groupon but you will be subjected to agreeing to pay the additional fee of $35.00 at checkout. For example: We have the Brazilian Waxing Groupon Deal that offers either the Regular Brazilian Wax or VIP Brazilian Wax. They are the same deal, you are just choosing between the regular Brazilian or the VIP Brazilian service.
- If you wish to try one of our other Groupon Deals such as the lash lift, then we will accept that Groupon with no additional fee unless you repurchase again, then the fees would apply.
PLEASE NOTE THAT ALL CANCELLATION/NO SHOW FEES AND TERMS ARE STILL APPLIED TO GROUPON USERS. PLEASE REVIEW THE CANCELLATION POLICY AND FEES UNDER OUR POLICIES TAB.
*ALL cancellations MUST be made 24 hours in advance of your scheduled appointment time.
*ALL cancellations made within less than 24 hours of your scheduled appointment time will result in a charge of the applied block fees listed below, to your credit card on file.
*If you fail to notify us of your cancellation in advance, and simply do not show up for your scheduled appointment (NO SHOW), you will be charged 100% of your service fee, to your credit card on file.
*Should your credit card on file be declined, we will be unable to reschedule you until it has been updated and successfully charged or you pay the invoice fee sent to you.
*Late arrivals: depending on services scheduled, we may be able to provide your service in the remaining time of your scheduled appointment, please note that your Groupon will still be redeemed but may not receive the full service.
*All Fees subject to change*